Terms of Service
These terms of service govern your use of the Familiesammenføring i Danmark website and our advisory services. By using our website or engaging our services, you agree to these terms.
Seller identity
Familiesammenføring i Danmark, CVR 36934646, Amager Strandvej 390, 2770 Kastrup. Contact details are available on the contact page.
Our services
We provide advisory and guidance services relating to family reunification, residence permits, EU rules and visas for Denmark. Our guidance is informational and advisory in nature and does not constitute legal representation unless separately agreed in writing.
No guarantee of outcome
Immigration decisions are made solely by the relevant authorities. While we advise based on our experience and current rules, we cannot guarantee the outcome of any application, case or appeal.
Your responsibilities
- Provide accurate and complete information relevant to your case.
- Meet agreed deadlines and respond to requests for documentation in a timely manner.
- Use the website only for lawful purposes.
Fees and payment
You will always receive a fixed, written price before work begins. Prices shown on the website are confirmed based on the specific circumstances of your case.
Payment is made by agreement, typically invoiced at the start of your case or in instalments as the case progresses. Payment terms are stated in the specific offer you receive.
Right of withdrawal
As a consumer, you generally have a 14-day right of withdrawal from the date the agreement is entered into. If you expressly request that we begin advisory work before the withdrawal period expires, and you subsequently withdraw, you must pay for the part of the service already delivered. To exercise your right of withdrawal, please contact us via the contact page.
Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or services, or from decisions made by immigration authorities.
Complaints
If you are unhappy with our service, we encourage you to contact us directly first so we can find a solution. As a consumer, you can also complain to the Danish Center for Complaint Resolution and the Consumer Complaints Board (forbrug.dk), or to the EU Commission's online dispute resolution platform if you are resident in another EU country.
Changes to these terms
We may update these terms from time to time. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.
Contact
If you have questions about these terms of service, you can contact us via our contact page.